High · existential
Two parallel taxonomies for the same products.
The nav exposes both Products (organized by type — Tramp Oil Skimmers, Coolant Mixers) and Shop By Solutions (organized by problem — Managing Tramp Oil, Coolant Mixing). The same SKU lives in both trees with different labels. Users hesitate; bounce; ask the call center.
Products → Tramp Oil Skimmers → ZVA8 Tube Skimmer
Shop By Solutions → Managing Tramp Oil → Tube Tramp Oil Skimmer
↑ same product, same URL, two different labels in two different trees.
High · existential
The primary nav exposes 60+ items at once.
Nine top-level items, several with 9–18 nested children. The Free Training menu alone surfaces eighteen numbered lessons (101 through 271). Scanning the nav becomes a job in itself, before the user has even started the job they came for.
Free Training → Lesson 101, 121, 171, 201, 202, 203, 204, 205, 206, 221, 225, 230, 235, 236, 271
↑ this is content management, not navigation.
High · existential
No clear path for the most common visitor.
A maintenance manager arrives knowing she has tramp oil in her CNC sumps but does not yet know which of the seven skimmer types fits. The site offers her either: (a) browse 120+ SKUs, or (b) complete an 18-lesson coolant chemistry course. There is no guided product finder.
Medium · clarity
The Dazzle™ family competes with itself.
Dazzle™ 1, Dazzle™ 2, and Dazzle™ 2.e each have separate PDPs with no comparison view. A visitor researching coolant automation has to open three tabs and reverse-engineer the differences.
Medium · trust
Duplicate FAQ destinations.
Two FAQ pages — /pages/faq and /apps/frequently-asked-questions — with overlapping content and different answers in places. This is a credibility risk on a technical-purchase site.
Low · polish
Visual density without hierarchy.
The current homepage gives equal weight to product callouts, training, blog posts, and trust badges. With nothing dominant, nothing is memorable. The redesign treats hierarchy as a feature, not a styling preference.